Years ago when I was taking a typing class, there were certain tests that were designed to test speed not accuracy. It didn’t take me long to realize that, since there was no detriment to making mistakes, the logical action was to mash on the keys in order to get 700 words per minute for that type of test.

Some IT organizations design their issue system to focus only on the speed of closing issues and not on accuracy. Working with these organizations gives me a lot of empathy for how the typing teacher felt when I turned in a page of random letters and got the highest score.

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